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Contact Us

The Natural Place to Stay

Refund Policy

  • Powered and Unpowered bookings cancelled with more than two (2) weeks’ notice – Refund less $30.00 administration fee applies

  • All Glamping Chalet and Safari Cabin cancellations with more than two (2) weeks notice – Refund less one night booking fee and $30 administration fee, less than two (2) weeks notice – NO refund or credit applies

  • $50 pet cleaning fee applied to Safari Cabin bookings if pets are present.

  • $100 lost key replacement fee will be charged for non-returned or lost cabin keys

  • Powered and Unpowered bookings cancelled with less than two (2) weeks’ notice – NO refund or credit applies

  • ALL long weekend, public holidays, specialty events and school holiday powered, unpowered, Glamping Chalet and Safari Cabin bookings cancelled with less than 35 days notice – NO refund or credit applies

  • ALL non-arrivals or stay cut short – NO refund or credit applies

  • STRICTLY NO REFUNDS OR CREDITS given for inclement weather

  • Please respect that we are a small business and the weather, and your individual circumstances are out of our control.


  • Please check booking confirmation details carefully - no refunds for booking alterations once confirmed.

Our staff deserve to be treated with respect. Aggressive behaviour and any form of verbal or physical abuse to our employees is not tolerated.

We urge all guests to read the cancellation and refund policy before booking to ensure they understand the terms upon cancelling a booking.

  • In the event of Government lockdowns that affect future bookings no refunds will be issued however credits will be kept indefinitely

Family camping fun

If you have any further questions, please submit an enquiry and we will get back to you as soon as we can!

Office Hours & Location

9am – 5pm Mon – Sun (note: Sunday office may be unattended – please contact prior to arrival)

577 Rossmore Rd, Kilkivan QLD 4600

Call Us To Book

Talk to our friendly staff to arrange your next camping holiday!

Send Us An Email

Send us an email with your camping questions and details.

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